Support
How can we help?
For all support requests, contact us by email. We usually reply within 2 business days.
Email: idlezooapp@gmail.com
Common questions
How do daily quests refresh?
Active quests are issued on local-day rollover. Claimable quests stay available until you claim them.
How do offline coins work?
Your zoo accrues eligible passive income while away. Depending on your settings, earnings are auto-claimed or shown in a return card.
Why does expedition time display switch units?
Durations are shown as seconds under 1 minute, minutes under 60 minutes, and hours at 60 minutes or higher.
Include this in your email
- Device model and iOS version
- App version
- What happened and expected behavior
- Steps to reproduce
- Screenshots or screen recording (if possible)